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Refund Policy

 

REFUND POLICY

What are the terms and conditions for refund?

  1. You can ask for an online refund against any of your orders within 15 days of its date of delivery
  2. All online refunds will be credited into your bank account provided by you via email and contact respectively or in  moochsingh account as Reward Points which you can use to shop on  moochsingh.com
  3. For any other requests or queries regarding this, kindly write to us at care@moochsingh.com
  4. Online refund of COD charges is not applicable.
  5. As we do not have a reverse pickup facility yet, we will provide you Reward Points worth Rs.50 for the shipping charges borne by you
  6. Please make sure your courier costs do not exceed our Reward Points rates. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India
  7. Courier online refund rates are fixed and will not change depending on the courier service you choose to return the product

What are the rules for refunding courier charges?

How long does the online refund procedure take?

The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will reflect in your moochsingh  account as Reward Points.

Where should I return my product?

Please courier the product(s) to us at the address mentioned below and we will reimburse the courier charges in terms of Reward Points worth Rs. 50  which you can use to shop on moochsingh.com

77-A,laxmi nagar,opposite kamani farm,taro ki koot,sitabari,tonk road,jaipur

Pin-302029

I haven't received my refund yet. What should I do?

  1. We update our customers through emails once we initiate the online refund procedure
  2. If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete
  3. For queries you can write to us at contact@moochsingh.com